Wyndham Worldwide In-House Marketing Manager in Williamsburg, Virginia

In-House Marketing Manager


In House Marketing Manager

Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and “Count On Me!” service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.

The Marketing Manager is responsible for all internal marketing activities at the resort level. Primary responsibilities include maintaining an acceptable penetration rate of resort occupancy, maintaining an excellent owner experience, and coordination with resort, Director of Sales and Corporate/Regional Marketing Directors/Managers.


  • Direct supervision of Marketers; train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).

  • Resolve issues pertaining to tour statuses, bookings, coding and etc.

  • Order and maintain departmental supplies (collateral material, uniforms, etc.)

  • Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report.

  • Prepare daily and weekly status reports to include, but not limited to, show factors and penetration rates to be submitted in a timely manner for corporate deadlines.

  • Compile data on each Marketing Coordinator's performance.

  • Prepare additional reports deemed necessary by management.

  • Coordinate with sales management with regard to tour seats available and potential tour flow.

  • Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.

  • Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).

  • Submit employee payroll in timely manner.

  • Train and coach Marketing Coordinators on a consistent basis to increase performance and achieve penetration above budget.

  • Perform other related functions not listed.



  • Bachelor's degree preferred

  • Excellent verbal and written communication skills; must maintain a high level of professionalism at all times

  • Previous Wyndham marketing experience strongly desired.

  • Marketing expertise specific to timeshare preferred.

  • Ability to effectively coach, counsel and motivate direct reports

  • Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)

  • Ability to efficiently multi-task and negotiate effectively

  • Working knowledge of marketing databases

  • Ability to recruit, train and develop employees

  • Detail oriented and accurate and demonstrated problem solving ability

  • Ability to carry out responsibilities in accordance with the organization's policies and applicable laws

Job: Marketing

Primary Location: United States of America-Virginia-Williamsburg

Employee Status: Regular

Schedule: Full-time

Organization: WVO - Sales-Marketing

Job Posting: May 11, 2018, 10:31:54 AM

Requisition ID: 1807149

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.